Here is a description of your company. Proin ex id consectetur lobortis. Aliquam, velit vel faucibus dapibus, augue justo ullamcorper turpis, nec convallis metus nunc vel turpis.
Usability Testing for Redesign
Client: Customer Experience Management Software Company
Team: design researcher (myself), UX designer, project manager
My Deliverables:
- Planning Research
- Generating inVision prototype ready for testing
- Synthesize insights and themes
- Findings and recommendations report
Challenge
After a rapid redesign and push out of their primary software, a company wanted to reevaluate specific tasks to understand if changes are required and prioritize future development. In a two stage research process, the company wanted to test two major features of their software:
- the current process to import feedback and contact data and
- analytics and actions tools
Import Tools
This feature has a long and complicated process and, if done incorrectly, can cause both immediate import failures and/or errors and inconsistencies in large data sets down the road. We wanted to understand a user’s ability to 1. Complete the process and 2. Catch or eliminate data errors to prevent larger errors in the analytics down the road.
Analytics and Action Tools
This feature is a particularly powerful tool and is one of the key features of this software. While powerful, the individual tools and graphs can prove to have a difficult learning curve and some users have a hard time understanding all of the software’s capabilities. We needed to understand if users were able to 1. Read each graph/tool, 2. Quickly picked up on the functionality, and 3. Were able to maximize each to it’s potential.